Drury Hotels Assistant General Manager in Louisville, Kentucky
Due to continued growth and new hotel openings, Drury Hotels has an exciting career opportunity waiting for you! We are currently searching for an Assistant General Manager for our Drury Inn & Suites Louisville East property!
Successful applicants should be ready to provide input and make an impact while learning the Drury product and culture quickly, all while maintaining the industry leading service scores – a record ELEVEN-IN-A-ROW J.D.Power Awards ( https://www.druryhotels.com/about/pressreleases/JDPower2016 ) and recent recognition as one of the Best Midsize Employers by Forbes( https://www.druryhotels.com/about/pressreleases/forbes-best-employer-2016 ).
In this highly visible top management role you'll have a chance to bring our President, Chuck Drury's mission into reality - "We're different than the big franchise chains. We build, own, and operate all of our hotels. Our focus is ensuring that our guests get more for their dollar than our competitors. If we provide a consistent experience at all of our hotels, we believe we can be the first choice as a home away from home." If this sounds like you, and something you can believe in, consider Drury Hotels as your next career move. It could be your best one.
Drury Hotels, a privately owned corporation, has consistently demonstrated a record of conservative and stable growth. Drury Hotels has been a part of the hospitality industry for over 35 years, and has continually retooled its product to make it ever contemporary and responsive to guests' needs and wishes. Drury has continued to stick with the basics that helped the company grow from a small plastering business in the bootheel of Missouri to a successful, growing system of 140 hotels in 21 states. The exceptionally friendly and hardworking team members at every Drury Hotel share the same simple virtues that the brothers learned on the family farm and adapted to the road...You are our guest, you are welcome and your satisfaction is guaranteed!
Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure the hotel meets and maintains all Company expectations in regard to Quality, Service, Profit, and Teamwork. Assist in promoting, developing and maintaining a work environment that provides an exceptional
+1 Service experience for both team members and guests. Assist with operating the hotel within an approved annual operating budget. Assists in ensuring Drury Hotels policies and procedures are consistently communicated and followed. Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers.
General Knowledge, Skill and Ability
Requires a knowledge of business leadership etiquette, principles and practices. Requires the ability to speak English and communicate clearly and effectively, both orally and in writing. Effective communication includes the ability to handle team member and guests issues with finesse and professionalism. Requires ability to relate and interact with people in a warm, friendly and professional manner. Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail. Requires the ability to handle multiple tasks simultaneously and efficiently. This position requires some travel.
Mental and Physical Requirements
EDUCATION: Bachelor’s degree in hospitality, business, or a related field is preferred. Exceptions based on work experience require Vice President of Operations approval.
EXPERIENCE: Requires minimum of one year’s supervisory experience with demonstrated leadership success. Hotel specific experience preferred.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period or up to 5 or 6 hours. Requires ability to lift 10 - 15 pounds intermittently during the work shift.
Reports to the General Manager.
Works cooperatively with corporate office staff.
Ensures and promotes a positive and cooperative work relationship with all hotel departments.
EOE Minorities/Females/Protected Veterans/Disabled