LG&E and KU Energy Billing Integrity Tariff &Rates Analyst Associate in Louisville, Kentucky
Title Billing Integrity Tariff &Rates Analyst Associate
Requisition ID 3576BR
Address 820 West Broadway
Job Function Customer Service/Operations
Position Purpose This position will function at the entry level for Billing Integrity Tariff and Rate Analyst. Incumbent performs assignments in accordance with Company procedures and guidelines, works under close supervision, and receives specific instructions as to required tasks and results expected. This position is responsible for assisting the Billing Integrity Associates, Team Leaders, and Manager in the analysis and resolution of complex customer billing.
Education & Experience Bachelor’s degree in accounting, finance or other business-related area and at least five (5) years of customer accounting/billing experience in a regulated environment utilizing SAP/CCS or transferable experience and skills which result in equivalent job knowledge is required. Working knowledge of PC systems including Word and Excel required; excellent Excel knowledge and skills a plus. Current working knowledge of all Company’s retail tariffs is a plus. Excellent
communication and problem solving skills is required.
Special Qualifications An individual in this position must quickly learn the regulated rates and tariffs that affect the Companies’ (LGE, KU
& ODP) billing processes.Excellent interpersonal skills for communicating complicated rate structure and billing explanations in both written and oral formats to others, both within and outside the corporation. Ability to use PC and mainframe based applications. Must be able to effectively manage responsibilities and be able to successfully manage to meet deadlines and regulatory requirements to meet all departmental goals.
An individual in this position must work well in a team environment, have the ability to multitask and take ownership of identified problems with customer accounts. Daily contact with outside customers related to billing adjustments
and corrections may be required. Prior experience on other phases of the Billing Integrity department or a related area is recommended.
Job Description ·Must be able to perform and effectively explain complex billing adjustments to both external customers and internal management.
·Calculates and explains complex rate structures to internal and external customers and serves as the expert for internal and external customers to resolve billing errors.
·Closely interacts with internal departments to research and correctly identify billing errors and works to resolve such errors.
·Researches accounts and obtains documentation necessary to assist in the company’s response to external customer and PSC complaints.
·Understands and reviews electric and/or gas contracts and updates and maintains the contract and billing information in CCS.
· Assists in the review of new and proposed rate structures.
·Maintains expert working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company and is able to communicate such to internal departments.
·Works closely with Rate and Regulatory and other internal departments.
·Performs CCS system testing to ensure accurate billing for new rates and/or programs that are being implemented.
·Maintains expert working knowledge of the billing and account information contained in CCS.
·Performs cross meter adjustments and explains adjustments to internal and external customers.
·Must be able to provide exceptional customer service to all internal and external customers.
·May assist in the training of Billing Analysis Associates as requested by Team Leader or Manager.
·Maintains critical documentation on resolution of complex customer billing scenarios.
·Performs other duties as assigned.
Work Conditions Normal office environment.
Physical Effort Primarily sitting with optional standing and walking.
Equal Opportunity Employer
Louisville Gas & Electric and Kentucky Utilities (LG&E and KU) is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace.
© LG&E and KU
All qualified applicants will receive consideration for employment without regard to race, color, age, sex, religion, national origin, veteran status, sexual orientation, gender identity, disability, perceived disability or any other protected characteristic as may be defined by applicable law.
Learn more about equal employment protections:
If you need a reasonable accommodation for any part of the employment process, please email our Human Resources department ator call 502-627-2410, and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address and phone number.