Marsh & McLennan Leave of Absence Analyst in Louisville, Kentucky

Leave of Absence Analyst

Description

Position Summary:

The Leave Management Analyst is responsible for the administration, via Presagia, of Company, Federal, and State leaves of absence for Marsh & McLennan Companies and its operating companies located in the United States (US). This includes short term disability (STD), long term disability (LTD), family medical leave act (FMLA), workers compensation (WC), military leaves, paid parental/adoption/foster care, and personal/unpaid leaves of absence.

The Leave Management Analyst is responsible for utilizing case management tools, such as Presagia and ServiceNow, to execute the leave management process. This includes, utilizing the Presagia wizards and automated processes to explain policy & plan eligibility/job protection rights, communicate regularly with managers / HR business partners, liaison with 3rd party vendor for medical information, escalate compliance issues, update employee pay / leave status via PeopleSoft, and manage aspects of an approved leave case through the employee’s return-to-work and/or transition to LTD. The position requires strong client service skills, close attention to detail, excellent communication skills, advanced interpersonal skills, and teamwork.

The Leave Management Analyst must closely follow standard operating procedures and company policies at all times to ensure Company compliance and minimize risk.

Responsibilities:

Leave Management Case Management:

  • Utilize case management software (Presagia) to effectively manage end-to-end process of employee leaves. This includes, but is not limited to, following the wizard based questions to confirm policy applicability and eligibility, initiate required correspondence, confirm and document FMLA related absences in Presagia, as well as completing all required tasks as indicated by the case management software work/task list.

  • Follow Standard Operating Procedures (SOPs) as well as Local, State and Federal guidelines for all leave types and, if necessary, escalate case to Leave Management Sr. Analyst and HRSS Sr. HR Manager for guidance and resolution.

Transactional Input:

  • Update and maintain the HR Systems of Record with all information pertaining to an employee’s leave. This includes, but is not limited to, updating the employee’s PeopleSoft record to stop/start/reduce pay in compliance with leave policy approval/denial, updating the employee’s attendance record, and documenting all activity into Presagia.

Communication:

  • Provide timely, accurate and detailed leave of absence policy, job protection, and leave approval/denial communications to employees and their managers / HR business partners by initiating required correspondence and notifications within Presagia.

  • Provide supporting research and documentation for situations that require escalation.

Customer Service:

  • Utilize data and reporting from case management tools utilized by US Leave Management (e.g. ServiceNow & Presagia) to ensure that Service Level Agreements (SLAs) are met and/or exceeded.

  • Communicate effectively with Tier 1 Customer Service Representative to ensure customer service SLAs are met and/or exceeded.

Qualifications

Education:

  • Bachelor Degree preferred or equivalent work experience.

Experience:

  • 1-3 years of HR or absence administration experience required.

Knowledge and skills:

  • Knowledge of STD, LTD, Federal and State FMLA, and Workers Compensation preferred

  • Requires strong communication (written & oral), organization, and customer service skills

  • Requires strong computer skills in a Windows based environment – including Excel, Outlook, and Word

  • Strong knowledge of case management software (i.e. Presagia and/or ServiceNow) and HRMS (i.e. PeopleSoft) preferred

Other requirements:

  • PHR certification and/or equivalent preferred

Marsh & McLennan Companies is a global professional services firm offering clients advice and solutions in the areas of risk, strategy and people. Marsh is a leader in insurance broking and risk management; Guy Carpenter is a leader in providing risk and reinsurance intermediary services; Mercer is a leader in talent, health, retirement and investment consulting; and Oliver Wyman is a leader in management consulting. With annual revenue of $13 billion and approximately 60,000 colleagues worldwide, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. The Company is committed to being a responsible corporate citizen and making a positive impact in the communities in which it operates. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. Visit www.mmc.com for more information and follow us on LinkedIn and Twitter @MMC_Global

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity .

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Job Human Resources

Primary Location US-KY-Louisville

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Req ID: LOU001GA