Eaton Corporation Master Field Service Technician in Louisville, Kentucky
Eaton’s Engineering Services & Systems Division is seeking a Master Field Service Technician. The Master Field Service Technician will be based at either our Nashville, TN, Louisville, TN or Louisville, KY facility.
Eaton’s Engineering Services & Systems Division wants to help you fuel your career! Eaton has the largest and most experienced team of filed services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today’s cutting edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.
The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization. The Master Field Service Technician provides field service technical assistance to customers in areas of installation, startup, maintenance, and repair, training, and modification of electrical power distribution equipment; self-manage assigned projects for electrical equipment; provide technical solutions to customers; perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations
Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
Become computer efficient using laptops provided and mastering all required software.
Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.
Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.
Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
Possess and maintain a valid and unrestricted driver’s license
Skilled proficiency in the following:
Basic Test Equipment Operation
Basic Troubleshooting Techniques
Ability to run small projects
Intermediate Test Equipment Operation
Advanced Troubleshooting Techniques
Ability to run small outages and projects
Advanced Test Equipment Operation
Basic Protective Relays
Basic PQ Measurements
Ability to run medium to large outages and projects
High school diploma or GED and/or military experience
Minimum 3 years of experience evaluating and servicing electrical distribution or control systems
Legally authorized to work in the United States without company sponsorship
No relocation is provided. Only candidates who reside within 50 miles will be considered
Technical or associates degree from an accredited institution
Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.
Experience performing power quality measurements, troubleshooting, and analysis is highly desirable.
Experience with protective relays
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: North America – US/Puerto Rico
Organization: ESSG EESSD Electrical Engrg Svcs Systems Div
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time