Heartland Payment Systems, Inc. Training Specialist in Jeffersonville, Indiana

Summary:

The Training Specialist will be responsible for providing training to new hires and tenured employees. The Training Specialist will partner with internal customers to determine employee development needs, define when training is needed, and then create and conduct the necessary training. Post-training, the Training Specialist will follow-up with their internal customers to determine training impact and schedule additional training and coaching as needed.

Job Details:

Responsibilities:

Duties include but are not limited to:

  • Provide the necessary training for new hires and tenured employees

  • Spend time with internal customers to identify and meet their needs

  • Build strong relationships with internal customers

  • Follow-up with internal customers to evaluate training effectiveness

  • Develop all needed classroom material

  • Schedule training classes

  • Develop, maintain, grade, and track quizzes

  • Ensure content management system contains the most accurate and up-to-date information for internal customers to access and assist their customers

  • Other duties as assigned

Education:

  • 2 Year Degree required or 3+ years in a corporate training/coaching position or similar work experience will be considered in lieu of the degree

Experience, Knowledge, and Skills:

  • 2+ years designing training events or leadership and coaching in a corporate or educational setting required

  • Fundamental knowledge of bankcard industry a plus.

  • Effective communicator - be patient and have the ability to convey a message in a way that everyone understands

  • Previous experience presenting complex information to a variety of audiences required

  • Ability to work in a fast paced environment meeting deadlines.

  • Proven organizational and customer service skills.

  • Must be able to work independently on several projects simultaneously with intrinsic motivation to finish assigned projects on time.

Level: Works under limited supervision and has the latitude to determine approach or methodology; work has a moderate amount of variability; travel on occasion; encounters problems that require analysis of several factors to solve ‚Äč

We are an EOE F/M/D/V.

Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

Why Work for Global Payments? at https://www.globalpaymentsinc.com/en-us/company/careers

  • Corporate citizenship is fundamental to our values

  • Real opportunities to grow professionally

  • Collaborative, friendly work environment

  • Relaxed, casual dress code

  • Competitive benefits