EY Administrative Manager Senior Associate (Louisville) in Louisville, Kentucky

Administrative Manager Senior Associate (Louisville)

Core Business Services

Requisition # LOU0007W

Post Date Mar 02, 2018

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

The Administrative Manager, Senior Associate participates in the implementation of Administrative Services strategic plans, as well as maintains performance measurements for a customer base of 100-250 employees. The Administrative Services function is responsible for providing the most efficient and economical administrative support to the firm’s Client Serving and Core Business Services service lines. This position monitors financial and operational performance in accordance with established administrative services parameters. The Administrative manager must understand the structure and business of the organization and clients they support to effectively manage resources and processes. This position will lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching, and performance management to achieve optimal performance.

Key Responsibilities:

  • Manages workflow and negotiates assignments for executive assistants based on client need and resources

  • Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance

  • Sets up full project plans including objectives, milestones, priorities, team, calendar and nature of deliverables

  • Demonstrates proactive business development by initiating discussions with existing clients on possible additional work and satisfaction with current support

  • Coordinates and assists with budget planning and is responsible for operating within approved budget

  • Must meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value.

  • Exercises influence at many levels of the organization

  • Comfortable with change and managing people’s reaction to it

  • Excellent communications skills, attention to detail and strong organizational skills are essential

  • Project management experience

  • Manages and counsels teams up to 5 employees; may manage people virtually

  • Helps team and colleagues understand the bigger picture of technical, ethical and financial needs

  • Limited supervision necessary

  • Ability to manage multiple tasks in a fast-paced environment

  • Ability to work with all levels within the firm and build solid relationships with multiple internal groups

  • Must be experienced with all Microsoft Office Tools

To qualify, candidates must have:

  • Bachelor's degree in a related discipline, or equivalent work experience required

  • Approximately 4-6 years of experience

  • 2+ years of experience managing people

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.