CompuCom Exchange and Skype SME in Louisville, Kentucky
Exchange and Skype SME
At e X cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Primary Responsibilities: As the Exchange and Skype Subject Matter Expert (SME) L3 , you will function as an engineer in a managed services environment supporting a variety of customers ranging from medium size business to large enterprise. The SMEs primary responsibilities include monitoring, administering, and supporting e-mail and messaging systems.
Essential Job Functions:
Serve as a point of escalation for incidents and problems involving the configuration of e-mail and messaging systems
Performs systems maintenance, upgrades, capacity planning, and administration
Develops, documents, and standardizes preventative maintenance routines to ensure system availability and performance standards on production systems
Investigates, troubleshoots, and resolves incidents and problems within defined service level agreements (SLAs)
Communicates effectively with various entities, including CRMs, account managers, remote site personnel, and client technical and non-technical resources
Job Duties & Responsibilities:
Microsoft Windows Server (2008, 2012, 2016)
Microsoft Exchange Server (2010, 2013, 2016)
Skype for Business Online
Office 365 E3 and E5 services
Core Server infrastructure (DNS, DHCP, SNMP, etc.)
Microsoft failover clustering
Server Optimization and Hardening
System backup and restore management
VMware + Hyper-V
Working knowledge of storage technology
Windows Debug, Crash dump analysis
Windows OS Patching, Driver and firmware updates
Ability to lift 50 lbs., datacenter racking / stacking, cabling
MCSA / MCSE
Client email etiquette
Effectively lead detailed technical discussions and develop and present required briefing materials to ensure the customer’s needs are met.
Experience in a fast-paced, time sensitive, highquality environment
Must have excellent team and collaboration skills
Ability to work with minimal supervision
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .