N. Glantz & Son KAM - Key Account Manager in Louisville, Kentucky
The Key Accounts Manager (“KAM”) leads the company’s efforts to maintain and expand relationships with large, multi-location customers.
The Key Account Manager (KAM) manages the day to day activity within key accounts, constantly looking for ways to grow the current business. Assigned to strategic KEY accounts the KAM is diligent in building strategic, competitive advantage through the creation, maintenance and management of current customers and their profiles within our CRM system. The KAM works collaboratively with the Key Accounts and Electrical Market Vertical Director to ensure the customer’s needs are served within the context of the Company goals.
The KAM represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customer’s needs and expectations are met by the company. The KAM focusses on the headquarters and key buying locations of the assigned strategic accounts while coordinating closely with the Regional Sales Directors, Account Executives, Market Vertical Directors, and Vertical Account Executives as necessary to support the business.
The KAM is responsible for creating and driving the strategy of these accounts and ensuring that the strategy is executed at both corporate and local levels.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Contributes to joint company strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for a one year through a three year period.
Develops a multiple year Key Account customer strategy that will show a pathway to profitable growth over a one, three and five year period of time to include a detailed strategy and resources to accomplish this.
Proactively assesses, clarifies and validates customer needs on an ongoing basis.
Leads solution development efforts that best address customer needs, while coordinating involvement of all necessary company personnel.
Establishes productive, professional relationships with key personnel in assigned customer accounts.
Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
Achieves strategic customer objectives as defined by company management.
Maintains high customer satisfaction ratings that meet company standards and goals.
Enlists the support of sales specialists, implementation resources, service resources, sales resources and other management resources as needed.
Closely coordinates company executive involvement with senior level customer management (top to top strategy)
Works with Operations and Customer Service team to ensure customer satisfaction and problem resolution.
This position requires up to 40%.
Performance Skills To perform the job successfully, an individual should demonstrate the following competencies and attributes:
Strong business acumen
Appetite for learning/learning agility
Organizational savvy (internal)
Ability to engage at all levels at the customer
Engaging the accounts at the decision making unit (DMU) to drive activity
Passion for customer service
Ability to identify cost and value drivers
Education and/or Experience
An undergraduate degree (BA/BS) and 3-5 years of related experience is required. 4+ years of relevant market experience in the sign manufacturing industry is preferred. Experience in industrial distribution is a plus.
Keyword: sales, key accounts, relationships, CRM, industrial distribution,
From: N. Glantz & Son