Gap Inc. Sales Associate - Paddock Shops in Louisville, Kentucky
Sales Associate - Paddock Shops
4212 SUMMIT PLAZA DR
Louisville, Kentucky 40241
Job#: 215930 Date Posted:Oct. 17, 2017
Job Status: Part-time
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The Sales Associate acts as a field representative and brand advocate for Athleta. This role is responsible for engaging and connecting with each customer to provide the right service, thereby generating sales and brand loyalty. The Sales Associate utilizes expert product knowledge to educate, inform, inspire and wardrobe the customer. This individual takes pride in the brand, the product, the store and its team and works to deliver an innovative and compelling shopping experience.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Understands the holistic mindset of the Athleta brand and can bring it to life everyday
Embodies Athleta’s culture and values in all aspects of their job
Consistently treats everyone with respect and contributes to a positive work environment
Brings Athleta to life, through creating a unique-to-brand shopping experience; fosters interaction similar to being a trusted friend and advisor through rapport & empathy
Displays a "customer first" mindset at all times; focuses on engaging with the customer to meet their individual needs
Ability to do what's right while balancing brand policy guidelines to promote an in-service mindset
Ensures desired brand experience is being fostered in store through individual and team customer interactions
Connects with customers by asking open-ended questions to assess customer needs and makes relevant merchandise/styling suggestions
Drives store sales by authentically suggesting additional items to customers to meet their active lifestyle needs
Stays current on all product knowledge and communicates features and benefits to customers to build customer knowledge and confidence in the product
Assists customers in finding out-of-stock items via catalog or on line, by using back-order capability, or by finding substitutions for out-of-stock items (understands and leverages in-store kiosk; catalog & website)
Takes daily direction from CORE Leader
Ability to establish & maintain effective relationships with employees and customers
Possesses a strong character/ethical core - distinctly knows the difference between doing what is right vs. doing the right thing
Ability to interact cooperatively and work as a team towards a common goal
Demonstrates a passion for delivering exceptional service everyday and inspires by example
Demonstrates a "can do" attitude, with drive and passion to sell and achieve all goals
Must be able to communicate effectively and respond to the needs and questions of peers and leadership in a timely manner.
Knowledge, Skills & Abilities:
Skilled at making quality decisions, and follows written and verbal instructions to meet deadlines on tasks and projects.
Ability to sell, relate to others and communicate effectively
Open to performing multiple functions in the story beyond selling
Ability to receive feedback and to take action when appropriate
Ability to work a changing schedule to meet the needs of the business
- Previous experience in retail and/or fitness industry preferred
- Some college preferred
Ability to travel as required
Ability to work nights and weekends as appropriate to schedule requirements
Ability to lift and carry 30 lbs.
Ability to maneuver around sales floor, back room and office areas
This job description intends to describe the general nature and level of work being performed by associates assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.