Numotion Service Manager in Louisville, Kentucky

Service Manager

Tracking Code

4267-128

Job Description

Numotion aims to be the most responsive and innovative company to do business with. With more than 2,000 employees and over 140 locations nationwide Numotion is the premier mobility and rehab equipment supplier, and remains committed to a strong local focus. We are seeking an organized, motivated individual to join our team.

SUMMARY OF RESPONSIBILITY:

Directs and coordinates activities of service technicians and service coordinators assuring effective repair services. Manages staff to meet company goals including targets for service and repair revenue, intake to completion times, and customer service. Manages branch inventory.

Essential Functions:

  • Supervises service technicians, holding them accountable to company standards for customer service, quality productivity, and timelines.

  • Trains and directs service technicians in providing repair services to customers assuring a high level of customer satisfaction and retention

  • Manages service coordinators to ensure a high level of customer satisfaction and achievement of company goals related to timelines, productivity, and customer service

  • Responsible for all aspects of the Service and Repair department

  • Assures a clean and safe working environment

  • Responsible for assuring proper maintenance of service vehicles

  • Responsible for department inventory control and asset management

  • Ensures warranty and other returns are documented correctly and processed in a timely manner

  • Participates in tracking and maintaining inventory stock levels in the branch

  • Oversees all warehouse activities

    Other Functions:

  • Analyze data to determine department progress toward stated goals and objectives

  • Implement best practices to improve department performance and/or efficiency

Required Skills

  • High School diploma/GED required.

  • One to three years previous related experience strongly preferred.

  • Must possess valid State Driver’s License, and acceptable driving record.

  • Knowledge of basic computer related skills such as using the internet, and e-mail software.

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speck effectively before groups of customers or employees.

  • Ability to work in a fast-paced environment and juggle multiple priorities.

  • Able to think quickly, assess a situation and make a sound decision.

  • Ability to perform job with integrity and values consistent with the Numotion Mission.

Job Location

Louisville, Kentucky, United States

Position Type

Full-Time/Regular